SHIPPING INFORMATION
Top Frequently Asked Shipping Questions
Focus on user most concerned shipping details, concise & straightforward
How to confirm my order has been dispatched?
Official dispatch notification will be sent once parcel leaves warehouse, with exclusive tracking entry attached inside the notice content.
Can I combine multiple separate orders for unified delivery?
Submit combination demand via service portal before individual order dispatch, unified packing and delivery can be arranged freely.
What causes moderate transit arrival delay?
Periodic outbound volume surge, external environment fluctuation and scheduled route adjustment may bring mild arrival time shift.
How to apply for parcel hold for delayed receipt?
Send hold request with order number in advance, the team will pause delivery and reserve parcel for appointed receiving time window.
